EINFACH MIT MATZE All partner kits

Affiliate studio · Product 735501 · EN

Complaint Handling for Small Online Shops (English)

For small online shops organising complaint responses.

62 resources20 graphic layouts10 sections

Complaint Handling for Small Online Shops (English)

Your link. Your templates.

Enter your Digistore24 affiliate ID to insert your link into the copy templates.

Digistore24 Affiliate-IDCampaign (optional)

Check your active partnership and link destination before publishing. Complete sender, unsubscribe and other placeholders yourself.

Complete ZIP · copy + 20 SVG graphicsView product page

SVG graphics are editable and include the product artwork. Each graphic also offers PNG export for social media.

01 / 10

Links and product information

LINK01 · Product information

Complaint Handling for Small Online Shops (English)
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Check the contents and requirements: {{AFFILIATE_LINK}}

LINK02 · Your affiliate link

Enter your Digistore24 affiliate ID and campaign key in the generator above. Check your active partnership and the destination before publishing. A direct product URL is not a personal affiliate link.

{{AFFILIATE_LINK}}

LINK03 · Audience and fit

For small online shops organising complaint responses.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

LINK04 · Commission and conditions

Current resource-page commission: 50%. Your active Digistore24 agreement and settlement rules govern the actual commission. Do not calculate it as a fixed percentage of the displayed gross price. Check current price, returns and availability at checkout.

LINK05 · Promotion checklist

Ad / affiliate link: I may earn a commission if you buy through my link.

Correct product and language
Working personal affiliate link
Accurate contents and limitations
No invented experience, scarcity or earnings
Permission to use images, music and distribution channel

02 / 10

Email and newsletter copy

EMAIL01 · What does this customer need next?

Betreff / Subject: What does this customer need next?

Alternative: Record facts and next steps

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hello,

A new project often starts with a long list of ideas. It becomes easier to assess when you choose one specific task and define what a useful result would look like.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Your next small step: document a case with an owner and next step.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

The product information lists:
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Start with one example. Replace sample information with your own verified facts and check the result before using it publicly.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

Best wishes
{{SENDER}}

Unsubscribe: {{UNSUBSCRIBE_URL}}
Sender details: {{SENDER_DETAILS}}

EMAIL02 · A clear reply instead of a stock phrase

Betreff / Subject: A clear reply instead of a stock phrase

Alternative: Keep open cases visible

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hello,

A template can be a helpful starting point, but the important work happens when you adapt it. The wording, facts and sequence need to match your actual project.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Your next small step: document a case with an owner and next step.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

The product information lists:
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Start with one example. Replace sample information with your own verified facts and check the result before using it publicly.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

Best wishes
{{SENDER}}

Unsubscribe: {{UNSUBSCRIBE_URL}}
Sender details: {{SENDER_DETAILS}}

EMAIL03 · Record facts and next steps

Betreff / Subject: Record facts and next steps

Alternative: Hand over without losing information

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hello,

Before choosing a learning resource, look at the materials you will actually use. A specific guide, workbook or example is easier to evaluate than a broad promise of success.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Your next small step: document a case with an owner and next step.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

The product information lists:
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Start with one example. Replace sample information with your own verified facts and check the result before using it publicly.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

Best wishes
{{SENDER}}

Unsubscribe: {{UNSUBSCRIBE_URL}}
Sender details: {{SENDER_DETAILS}}

EMAIL04 · Keep open cases visible

Betreff / Subject: Keep open cases visible

Alternative: Adapt templates to the actual case

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hello,

You do not need to complete an entire project in one sitting. Choose one short working session with a visible result, then review what remains unclear.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Your next small step: document a case with an owner and next step.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

The product information lists:
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Start with one example. Replace sample information with your own verified facts and check the result before using it publicly.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

Best wishes
{{SENDER}}

Unsubscribe: {{UNSUBSCRIBE_URL}}
Sender details: {{SENDER_DETAILS}}

EMAIL05 · Hand over without losing information

Betreff / Subject: Hand over without losing information

Alternative: What does this customer need next?

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hello,

A useful purchase decision starts with fit. Consider whether you want to work through written material independently and whether this topic matches your next practical step.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Your next small step: document a case with an owner and next step.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

The product information lists:
• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Start with one example. Replace sample information with your own verified facts and check the result before using it publicly.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

Best wishes
{{SENDER}}

Unsubscribe: {{UNSUBSCRIBE_URL}}
Sender details: {{SENDER_DETAILS}}

NEWS06 · Adapt templates to the actual case

Betreff / Subject: Adapt templates to the actual case

Alternative: A clear reply instead of a stock phrase

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

What does this customer need next?

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

For small online shops organising complaint responses.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

NEWS07 · What does this customer need next?

Betreff / Subject: What does this customer need next?

Alternative: Record facts and next steps

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Record facts and next steps

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

For small online shops organising complaint responses.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

NEWS08 · A clear reply instead of a stock phrase

Betreff / Subject: A clear reply instead of a stock phrase

Alternative: Keep open cases visible

Preheader: A practical starting point to document a case with an owner and next step.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hand over without losing information

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

For small online shops organising complaint responses.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

03 / 10

Pinterest titles and descriptions

PIN01 · What does this customer need next?

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “What does this customer need next?”.

Ad / affiliate link: I may earn a commission if you buy through my link.

What does this customer need next?.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

For small online shops organising complaint responses.

Check the contents and requirements: {{AFFILIATE_LINK}}

PIN02 · A clear reply instead of a stock phrase

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “A clear reply instead of a stock phrase”.

Ad / affiliate link: I may earn a commission if you buy through my link.

A clear reply instead of a stock phrase.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.

Check the contents and requirements: {{AFFILIATE_LINK}}

PIN03 · Record facts and next steps

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “Record facts and next steps”.

Ad / affiliate link: I may earn a commission if you buy through my link.

Record facts and next steps.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Does not approve refunds or provide legally reviewed complaint decisions.

Check the contents and requirements: {{AFFILIATE_LINK}}

PIN04 · Keep open cases visible

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “Keep open cases visible”.

Ad / affiliate link: I may earn a commission if you buy through my link.

Keep open cases visible.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

Check the contents and requirements: {{AFFILIATE_LINK}}

PIN05 · Hand over without losing information

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “Hand over without losing information”.

Ad / affiliate link: I may earn a commission if you buy through my link.

Hand over without losing information.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

For small online shops organising complaint responses.

Check the contents and requirements: {{AFFILIATE_LINK}}

PIN06 · Adapt templates to the actual case

Alt-Text: Promotional layout for Complaint Handling for Small Online Shops (English), with the product illustration and the headline “Adapt templates to the actual case”.

Ad / affiliate link: I may earn a commission if you buy through my link.

Adapt templates to the actual case.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.

Check the contents and requirements: {{AFFILIATE_LINK}}

04 / 10

Social posts, carousels and stories

SOCIAL01 · What does this customer need next?

Ad / affiliate link: I may earn a commission if you buy through my link.

What does this customer need next?

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

For small online shops organising complaint responses.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

SOCIAL02 · A clear reply instead of a stock phrase

Ad / affiliate link: I may earn a commission if you buy through my link.

A clear reply instead of a stock phrase

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

SOCIAL03 · Record facts and next steps

Ad / affiliate link: I may earn a commission if you buy through my link.

Record facts and next steps

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Does not approve refunds or provide legally reviewed complaint decisions.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

SOCIAL04 · Keep open cases visible

Ad / affiliate link: I may earn a commission if you buy through my link.

Slide 1 — Keep open cases visible

Slide 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Slide 3 — Your working task: document a case with an owner and next step.

Slide 4 — For small online shops organising complaint responses.

Slide 5 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Slide 6 — Check the contents and requirements: {{AFFILIATE_LINK}}

Caption: This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

SOCIAL05 · Hand over without losing information

Ad / affiliate link: I may earn a commission if you buy through my link.

Slide 1 — Hand over without losing information

Slide 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Slide 3 — Your working task: document a case with an owner and next step.

Slide 4 — English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.

Slide 5 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Slide 6 — Check the contents and requirements: {{AFFILIATE_LINK}}

Caption: This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

SOCIAL06 · Adapt templates to the actual case

Ad / affiliate link: I may earn a commission if you buy through my link.

Slide 1 — Adapt templates to the actual case

Slide 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Slide 3 — Your working task: document a case with an owner and next step.

Slide 4 — Does not approve refunds or provide legally reviewed complaint decisions.

Slide 5 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

Slide 6 — Check the contents and requirements: {{AFFILIATE_LINK}}

Caption: This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

SOCIAL07 · What does this customer need next?

Ad / affiliate link: I may earn a commission if you buy through my link.

Frame 1 — What does this customer need next?

Frame 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Frame 3 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.
Link sticker: {{AFFILIATE_LINK}}

Keep captions and disclosure clear of the platform controls.

SOCIAL08 · A clear reply instead of a stock phrase

Ad / affiliate link: I may earn a commission if you buy through my link.

Frame 1 — A clear reply instead of a stock phrase

Frame 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Frame 3 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.
Link sticker: {{AFFILIATE_LINK}}

Keep captions and disclosure clear of the platform controls.

SOCIAL09 · Record facts and next steps

Ad / affiliate link: I may earn a commission if you buy through my link.

Frame 1 — Record facts and next steps

Frame 2 — A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Frame 3 — The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.
Link sticker: {{AFFILIATE_LINK}}

Keep captions and disclosure clear of the platform controls.

05 / 10

Graphics and banners

6 pins · 6 feed graphics · 6 story graphics · 2 banners. Combine with the matching copy.

What does this customer need next?

pin01 · What does this customer need next?

1000 × 1500 px

A clear reply instead of a stock phrase

pin02 · A clear reply instead of a stock phrase

1000 × 1500 px

Record facts and next steps

pin03 · Record facts and next steps

1000 × 1500 px

Keep open cases visible

pin04 · Keep open cases visible

1000 × 1500 px

Hand over without losing information

pin05 · Hand over without losing information

1000 × 1500 px

Adapt templates to the actual case

pin06 · Adapt templates to the actual case

1000 × 1500 px

What does this customer need next?

feed01 · What does this customer need next?

1080 × 1080 px

A clear reply instead of a stock phrase

feed02 · A clear reply instead of a stock phrase

1080 × 1080 px

Record facts and next steps

feed03 · Record facts and next steps

1080 × 1080 px

Keep open cases visible

feed04 · Keep open cases visible

1080 × 1080 px

Hand over without losing information

feed05 · Hand over without losing information

1080 × 1080 px

Adapt templates to the actual case

feed06 · Adapt templates to the actual case

1080 × 1080 px

What does this customer need next?

story01 · What does this customer need next?

1080 × 1920 px

A clear reply instead of a stock phrase

story02 · A clear reply instead of a stock phrase

1080 × 1920 px

Record facts and next steps

story03 · Record facts and next steps

1080 × 1920 px

Keep open cases visible

story04 · Keep open cases visible

1080 × 1920 px

Hand over without losing information

story05 · Hand over without losing information

1080 × 1920 px

Adapt templates to the actual case

story06 · Adapt templates to the actual case

1080 × 1920 px

What does this customer need next?

banner01 · What does this customer need next?

1200 × 628 px

A clear reply instead of a stock phrase

banner02 · A clear reply instead of a stock phrase

1200 × 628 px

06 / 10

Blog articles

BLOG01 · What does this customer need next? — a practical starting point

Ad / affiliate link: I may earn a commission if you buy through my link.

# What does this customer need next? — a practical starting point

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

## Define a useful first result

Start by choosing to document a case with an owner and next step. A useful result is something you can examine: a written decision, a checked draft or an organised set of facts. Avoid treating the size of a to-do list as progress.

## Work through one example

1. Describe who the result is for and what it should help them do.
2. Choose one manageable example from your own work.
3. Prepare a first version and check it against the actual requirements.
4. Record unanswered questions and revise before publishing or handing over.

Use a small example from your own context. If a sample contains assumptions, mark them rather than presenting them as measured facts. Ask a person unfamiliar with the draft to explain what they understand and what remains unclear.

## Where the Matze resource fits

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

## Review before using it

Compare your first result with the purpose you wrote down. Check claims, inputs and destinations separately. A well-presented draft can still contain a wrong assumption or broken link. Record what you have checked and what you still need to investigate.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

BLOG02 · Does this resource fit your project? — Respond clearly to customer complaints

Ad / affiliate link: I may earn a commission if you buy through my link.

# Does this resource fit your project? — Respond clearly to customer complaints

Choosing a resource is easier when you compare the work involved, not just the headline. Start with the task you want to complete next: document a case with an owner and next step.

## Look at the actual contents

• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

## Consider how you prefer to learn

Written material works best when you make room to read, adapt and review. Downloaded files do not automatically build a finished project. Check which formats are included and whether your software can open and edit them. Third-party accounts and subscriptions remain separate.

## Test your expectations with a concrete example

A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case.

Could you explain what your own first version should achieve? What information would you need? Which checks would remain your responsibility? These questions help distinguish a useful learning resource from a promise you have added in your own mind.

## Compare before buying

Check whether you already own overlapping resources, especially when choosing a bundle. Compare the current product contents, language, price and return terms at checkout. Choose based on the material you will use, not a hoped-for income figure.

The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work.

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

Check the contents and requirements: {{AFFILIATE_LINK}}

07 / 10

Reels and Shorts scripts

VIDEO01 · What does this customer need next?

Ad / affiliate link: I may earn a commission if you buy through my link.

Production outline, approximately 45–60 seconds. Rehearse at your own speaking pace; shorten pauses or wording as needed. No finished video is supplied.

VOICEOVER
What does this customer need next?. A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case. A practical first step is to document a case with an owner and next step. The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work. Use the written materials as a starting point. Adapt the examples, check your own facts and decide which next step fits your project. Review the contents through the link before deciding. This is self-study material, not a promise of a particular result.

SHOT PLAN
0–5 s: Product illustration with the hook as a large readable headline.
5–18 s: Film an original desk scene illustrating the example; no fabricated customer results.
18–35 s: Show your own notes for the practical task. Mark illustrative mockups as examples.
35–48 s: Show the actual product cover and name the written format.
48–60 s: Keep the final frame calm; one clear invitation to inspect the contents.

CAPTION
Ad / affiliate link: I may earn a commission if you buy through my link.
What does this customer need next?
Check the contents and requirements: {{AFFILIATE_LINK}}

VIDEO02 · Record facts and next steps

Ad / affiliate link: I may earn a commission if you buy through my link.

Production outline, approximately 45–60 seconds. Rehearse at your own speaking pace; shorten pauses or wording as needed. No finished video is supplied.

VOICEOVER
Record facts and next steps. A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case. A practical first step is to document a case with an owner and next step. The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work. Use the written materials as a starting point. Adapt the examples, check your own facts and decide which next step fits your project. Review the contents through the link before deciding. This is self-study material, not a promise of a particular result.

SHOT PLAN
0–5 s: Product illustration with the hook as a large readable headline.
5–18 s: Film an original desk scene illustrating the example; no fabricated customer results.
18–35 s: Show your own notes for the practical task. Mark illustrative mockups as examples.
35–48 s: Show the actual product cover and name the written format.
48–60 s: Keep the final frame calm; one clear invitation to inspect the contents.

CAPTION
Ad / affiliate link: I may earn a commission if you buy through my link.
Record facts and next steps
Check the contents and requirements: {{AFFILIATE_LINK}}

VIDEO03 · Hand over without losing information

Ad / affiliate link: I may earn a commission if you buy through my link.

Production outline, approximately 45–60 seconds. Rehearse at your own speaking pace; shorten pauses or wording as needed. No finished video is supplied.

VOICEOVER
Hand over without losing information. A damaged item is reported. Record verified facts, the responsible person and the next update date before handing over the case. A practical first step is to document a case with an owner and next step. The resource “Complaint Handling for Small Online Shops (English)” by Einfach mit Matze provides a starting point for this work. Use the written materials as a starting point. Adapt the examples, check your own facts and decide which next step fits your project. Review the contents through the link before deciding. This is self-study material, not a promise of a particular result.

SHOT PLAN
0–5 s: Product illustration with the hook as a large readable headline.
5–18 s: Film an original desk scene illustrating the example; no fabricated customer results.
18–35 s: Show your own notes for the practical task. Mark illustrative mockups as examples.
35–48 s: Show the actual product cover and name the written format.
48–60 s: Keep the final frame calm; one clear invitation to inspect the contents.

CAPTION
Ad / affiliate link: I may earn a commission if you buy through my link.
Hand over without losing information
Check the contents and requirements: {{AFFILIATE_LINK}}

08 / 10

Answers to buyer questions

FAQ01 · What do I receive?

• For small online shops organising complaint responses.
• English guide and workbook, twelve complaint scenarios with long and short reply drafts, three worked workflows, editable complaint tracker and case/handover templates.
• Does not approve refunds or provide legally reviewed complaint decisions.
• Written self-study download in English. No video lessons, coaching or done-for-you service. Compatible software and any external subscriptions are separate. No guaranteed sales, reach, clients or income.

FAQ02 · Is this the right format for me?

This is a digital self-study resource. You adapt the material and do the work yourself. External software and accounts are separate. Results depend on your project and implementation; sales, reach and earnings are not guaranteed.

FAQ03 · What do I need to use it?

Check the file formats in the contents above. Use a computer, a ZIP extractor where required, a PDF reader and compatible software for editable files. Software licences and third-party subscriptions are not included unless explicitly listed.

FAQ04 · Is it a full course, add-on or bundle?

For small online shops organising complaint responses.

Use the detailed contents above to check what is included and what is sold separately. If you already own a Matze package, compare the contents before buying.

FAQ05 · Are results guaranteed?

No. The resource supplies learning and working material. It does not guarantee clients, platform approval, reach, sales, income or time saved. You remain responsible for your own project and checks.

FAQ06 · Where can I check price and purchase terms?

The linked Digistore24 order form shows the current price, taxes where applicable and return conditions. Do not rely on an older screenshot or an affiliate estimate.

Check the contents and requirements: {{AFFILIATE_LINK}}

Product support: info@einfachhaltbar.de

09 / 10

Affiliate FAQ and launch plan

GUIDE01 · Affiliate rules and FAQ

This partner kit contains promotional materials, not the purchased course. Keep the relationship clear: the seller supplies the learning product; you recommend it as an affiliate. Matze is a fictional educational character.

Before publishing: verify the active partnership, current product terms and personal tracking link. Do not imply personal use you cannot substantiate. Do not add customer testimonials, earnings screenshots, deadlines or limited availability without evidence. Keep the advertising disclosure visible. Use licensed media. Send promotional emails only to recipients you are entitled to contact, with required sender and unsubscribe details.

Commission is governed by Digistore24 settlement. Refunds can reverse commission. No EPC, conversion rate or additional referral commission is promised.

GUIDE02 · Your seven-day publishing plan

Day 1: Read the actual product contents and record who the resource suits.

Day 2: Confirm your partnership and test your personal affiliate link.

Day 3: Choose one relevant angle and one channel.

Day 4: Adapt the copy and select the matching graphic format.

Day 5: Check mobile readability, disclosures, factual claims and link destination.

Day 6: Publish to an audience you may reach. Record what was actually published.

Day 7: Review observed clicks and questions. Improve the next draft without treating a small sample as proof of conversion.

This is a suggested work sequence, not a promised sales timeline.

10 / 10

Downloads and previews

DOWNLOAD01 · Download and preview guide

Download the complete partner kit as a ZIP. It contains the copy in editable text form, all 20 graphic layouts and a product information sheet. The course itself is purchased separately and is not included in this advertising kit. Read the original product information before choosing what to promote.

For each image, use the matching copy and your own affiliate link as the post destination. Do not place a generic purchase link where a personal tracking link is needed. Check exports on a phone before publishing.