Five workflow briefs
Practise callback handover, template changes, missing order references, absence cover and article release.
Team Knowledge with Matze
EINFACH MIT MATZE · ENGLISH PRACTICAL COURSE
Team Knowledge with Matze
Write instructions other people can actually use
A small knowledge base with five working instructions, a search register, named responsibilities and recorded application tests.
Buy for US$79Buy for €79Buy for £79Written digital download · unconditional 60-day money-back guarantee
Turn recurring questions into usable instructions.
Team leaders and members of small teams who want to document recurring work clearly.
Follow Matze and Mira as they choose five workflows, capture supported rules, create a search register and test whether someone else can apply each instruction. Work with fictional cases before adapting anything to a real team.
1 · Choose and document2 · Find and test3 · Review and maintain
What you receive
Six written lessons with exercises and worked answers, a 9-page coursebook, a 10-page workbook with 51 fillable fields, offline HTML companion, five practice files, templates and a final project.
Ten test cases
Compare normal and exception paths. Record actual observations separately from expected answers and retest unclear steps.
A maintained knowledge base
Create a register, owners, review dates, change log and acceptance checklist. No specific wiki software is required.
Written self-study; no videos, coaching, personal assessment or certificate. No guaranteed time savings, cost reductions or business results. Templates require the organisation’s own review before real deployment.
Try a course exercise
The tester forwards a callback task without a number because the instruction only says collect contact details. What should change?
Compare the worked answer
Name the callback number as a required field, add a completeness check and define a clarification path when it is missing. Rerun the same exception case after the edit. Telling the tester to read more carefully does not fix the ambiguous instruction.
Your six lessons
- 01 · Find the questions that matter
Choose a small set of recurring problems before choosing software. - 02 · Give an instruction a clear finish
Define triggers, inputs, steps, exceptions and acceptance. - 03 · Capture knowledge without inventing rules
Turn a walkthrough into a reviewed draft. - 04 · Make the right version findable
Build a simple register and avoid conflicting copies. - 05 · Test someone else using the instruction
Observe normal and exception cases without hiding assistance. - 06 · Keep ownership and review working
Maintain the knowledge base after its first release.
Suggested pace: 25–45 minutes per lesson plus your project and application tests. Complete exercises before comparing answers.
Before you buy
A word processor and an organisation-approved storage location. No particular wiki software is required. Use fictional or expressly approved information; never put passwords or private customer data in the exercises.
Do I need to buy wiki software?
No. The exercises work with a word processor and approved storage. The course teaches clear instructions, retrieval and testing rather than one software product.
How do I use the files?
Download and extract the ZIP from Digistore24. Read START.txt and open index.html or Coursebook.pdf. Use a PDF reader with form support for Workbook.pdf, save and reopen a copy. Export HTML notes before closing; there is no automatic saving or cloud account.
Are the instructions ready for my workplace?
The supplied rules are fictional training material. Your organisation must confirm its actual rules, permissions and responsibilities. Do not invent approvals or label expected outcomes as completed tests.
What is the return policy?
EUR 79 / USD 79 / GBP 79 one-time. No subscription. unconditional 60-day money-back guarantee, including US, UK and Ireland purchases. Applicable additional local taxes are shown at checkout. Use your Digistore24 order confirmation to request a return.
Start with five instructions your team can test.
EUR 79 / USD 79 / GBP 79 one-time. No subscription. unconditional 60-day money-back guarantee, including US, UK and Ireland purchases. Applicable additional local taxes are shown at checkout.
Buy for US$79Buy for €79Buy for £79The charge is processed by Digistore24. Product support: info@einfachhaltbar.de.
Unconditional 60-day money-back guarantee
Request a full refund within 60 days of your first payment through the support link in your Digistore24 order confirmation or email info@einfachhaltbar.de with your order number. No reason or proof of results is required. Downloading or using the materials does not remove this guarantee. Your statutory rights remain unaffected.