Practical client cases
Classify five fictional enquiries, identify missing information and write drafts without inventing delivery or refund promises.
Virtual Assistance with Matze
EINFACH MIT MATZE · ENGLISH PRACTICAL COURSE
Virtual Assistance with Matze
Define your offer and prepare your first client project
A defined service package, two labelled work samples, a pricing calculation, an offer draft and a plan for suitable introductory conversations.
Buy in US$79Buy in €79Buy in £79Written digital download · unconditional 60-day money-back guarantee
Make your service clear enough to assess.
Beginners with office or customer service experience who want to offer a clearly bounded independent service.
Follow Lea, a fictional assistant, as she narrows her scope, tests pricing assumptions and prepares honest work samples. Build an offer that says what you deliver, what you need and what is outside the package.
1 · Define your service2 · Calculate and demonstrate3 · Prepare a controlled start
What you receive
Six written lessons with exercises, worked answers and knowledge checks; 9-page coursebook, 10-page workbook with 50 fillable fields, offline HTML companion, five fictional enquiries, pricing scenarios, offer/start templates, scope-change cases and a final project.
Pricing you can explain
Compare two billable-hour scenarios. Separate revenue from income and estimates from actual hours. All numbers are fictional planning examples.
A bounded offer
Prepare a service package, two labelled work samples and an offer/start sheet. Practise handling extra scope before agreeing extra work.
Written self-study: no videos, coaching, personal feedback, certificate, client placement, legally reviewed contracts or individual legal/tax advice. No guaranteed clients, income or business results.
Try a course exercise
Lea’s service review classifies 30 anonymised enquiries into five contact reasons and creates ten draft replies from approved information. Customer sending and refund decisions are excluded.
Describe Lea’s initial package in no more than 100 words.
Compare a worked answer
Service review for small shops: I classify 30 anonymised sample enquiries into five contact reasons and prepare ten draft replies using your approved information. You receive a table and text document with one consolidated correction round. Current rules and an approval contact are required. Customer sending, refund decisions and ongoing inbox coverage are excluded. We agree the delivery date after reviewing complete inputs.
Your six lessons
- 01 · What can you reliably deliver?
Turn skills into specific, bounded services. - 02 · Turn an activity into a package
Define scope, required inputs and acceptance criteria. - 03 · Calculate a price you can explain
Include non-billable work and test capacity assumptions. - 04 · Create two honest work samples
Demonstrate work quality without using real client data. - 05 · Prepare suitable conversations
Distinguish evidence of fit from assumptions about need. - 06 · Prepare an offer and a controlled start
Record the agreement, prerequisites and change process.
Suggested pace: 25–45 minutes per lesson plus your project time. No actual outreach is required to complete the course.
Before you buy
A word processor, a spreadsheet application and an honest assessment of your existing skills. No legal contract templates, legal or tax advice, client placement or guaranteed client acquisition are included.
How do I use the files?
Download the ZIP from Digistore24, extract it and read START.txt. Open index.html or Coursebook.pdf. Use a PDF reader with form support for Workbook.pdf. Save and reopen a copy to check entries. Export HTML notes before closing; there is no automatic saving or cloud account.
Does this include client placement or contracts?
No. You practise defining and presenting your own service. Templates are working structures, not legally reviewed contracts. No clients, earnings or employment outcomes are promised.
What is the return policy?
EUR 79 / USD 79 / GBP 79 one-time. No subscription. unconditional 60-day money-back guarantee, including US, UK and Ireland purchases. Applicable additional local taxes are shown at checkout. Request a return through your Digistore24 order confirmation. The checkout identifies the reseller and applicable terms.
Prepare an offer with clear boundaries.
EUR 79 / USD 79 / GBP 79 one-time. No subscription. unconditional 60-day money-back guarantee, including US, UK and Ireland purchases. Applicable additional local taxes are shown at checkout.
Buy in US$79Buy in €79Buy in £79The charge is processed by Digistore24. Product support: info@einfachhaltbar.de.
Unconditional 60-day money-back guarantee
Request a full refund within 60 days of your first payment through the support link in your Digistore24 order confirmation or email info@einfachhaltbar.de with your order number. No reason or proof of results is required. Downloading or using the materials does not remove this guarantee. Your statutory rights remain unaffected.